IRCMS is the easiest and fastest way
to provide great customer service
for colonies, townships, buildings, houses, apartments, apartment complexes,
gated communities and any commercial or residential units.
Can log complaint from anywhere
Check attendence of
employee and Create a Job Card
Resolve Complaint with Status, having Reports and much more
IRCMS is leading cloud-based customer service and complaint management software.
Loved by customers for its simplicity and elegance, IRCMS is the easiest and fastest way to provide great customer service.
Our solution is easy to implement, and use. Both you and your customers will start seeing positive results immediately.
IRCMS is by far the most comprehensive and organized way to manage your complaints.
With IRCMS, your service speed and quality of service won't slow down.
Our easy-to-use, lightning fast interface will keep your agents super productive and focused on helping customers and residents.
Our strong reporting and analytics, you will also have access to the key metrics that will help you make improvements and increase efficiencies across the board.
Our mission at IRCMS is to help you deliver exceptional customer service. Our diverse and passionate staff is dedicated to helping you along your journey.
IRCMS is a brain child of years of industry experts who have handcrafted solutions for the next generation.
Every day, we constantly strive to improve our solutions and thus bring a lot of value to your own personal well being.
In addition, choosing IRCMS means joining a community of large businesses from a wide variety of industries around the globe.
You can share best practices, collaborate with and learn tips from similar companies, and leverage the expertise of our many partners.
Please click here to view Hyderabad website of South Central Railway, using IRCMS since 2009.
Please click here to view Adra website of South Eastern Railway, using IRCMS since 2014.
Please click here to view Vijayawada website of South Central Railway, using IRCMS since 2011.
Please click here to view DLW website of Indian Railways, using IRCMS since 2015.
Please click here to view Delhi website of Northern Railway, using IRCMS since 2014.
IRCMS Websites for GRC, CSTM, Mumbai Western Railway are under progress.
- Complaints can be recorded by customers online directly or from their smart phones with our new upcoming Android App.
- Complaints can also be recorded by calling a local call center and sharing the details.
- SMS Alerts and complaint number as acknowledgement is a part of the system that is seamless.
- Access history of your complaint with the up-to-date status on how a complaint is progressing through.
Solving the Complaint - Job Cards
- Each complaint is automatically assigned to the officer in charge.
- The officer in charge can easily look at their list of open complaints and create Job cards accordingly.
- Record all investigation results, artisan details and update the complaint even from a mobile app.
- SMS Alert will be sent to the customer about the complaint solved.
- Artisan Attendance management and any changes are all recorded.
- Find out when a complaint was logged and when was it attended.
- Automatically escalates the complaint if a response to an event has not been received within a pre-assigned due date.*
Notifications and Reports
- SMS Alerts and even web based reports to show progress of a complaint at each stage.
- Compare resource utilization across various in charge units.
- Complaints and Job cards pending for more than one week and more than two weeks on a click.
- Business Intelligence Reports
- Intelligent Residential Complaint Management System Dashboards.